Terms & Conditions
Exclusion/Limitation of Liability.
Zzleep My Baby does not make any representations or warranties, express or implied, regarding the sleep consultation services provided. Zzleep My Baby’s liability (if any) is limited to the consulting fee paid by you to Zzleep My Baby, and in no event will Zzleep My Baby be liable to you for any other claim, losses or damages.
Terms and Conditions -Sleep Services
Zzleep My Baby’s services are not a form of medical advice. Our consultations are provided as guidance only and they are intended for use within commonly occurring, early childhood sleep issues that are wholly unrelated to medical conditions. Zzleep My Baby’s advice is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in The Sleep Sense TM Program. Reliance on any information provided by Zzleep My Baby is solely at your own risk.
Appointments can be made via email, phone or even Facebook messenger.
The purchase of a sleep service has to be strictly made through our website. Payments are made by Credit card or PayPal.
Once you have pay and book a service you have strictly one month to make use of it, if you are not able due unforced circumstances, you are in the obligation of notify Zzleep my baby and give a date of commencement. Zzleep my baby then will book you for the next date available.
About the Follow up support:
Babies and children under 5 change rapidly, habits, developmental stages, manners, times, routines and schedules so the following rules apply for the follow up support.
The Follow up support per 1-2 weeks begins once the family receives the written plan and/or after having the Skype Consultation.
The follow up support is not to be reclaimed after 1-2 weeks from the date of receiving the written plan.
If you are NOT to use the follow up support, make sure you purchase the correct service.
Whether a Personal, over the phone, or by email follow up support is included in the price of your service, you have strictly 1-2 weeks to make use of it. There won’t be an extra time added to the support unless the sleep consultant indicates as per her own discretion and after is discussed with you.
During the week of your follow up support to, you may e-mail Zzleep my baby every two days with updates and questions. If Zzleep my baby doesn’t hear from you within three continuous days, Zzleep my baby will assume that everything is working well and that you don’t really need any further assistance. If you can’t contact Zzleep my baby every two days for any reason, you will discuss the follow up arrangement, prior commencement.
If follow up support is not use, there is not refundable fee.
About the Routines:
Routines are just valid for the time the Sleep Plan is written, when there is a delay in commencement a Revision of the routine will be recommended and will be an extra cost.
Terms and Conditions – Classes
At Zzleep my baby we aim to provide a safe environment. However in the class parents and carers are responsible for the safety of their little one.
The class of baby massage is for parents of infants aged from birth to 12 months. It is not a therapy, a treatment or a cure for any specific condition or illness.
The activities in the course are not a form of medical examination, diagnosis or treatment. You should seek qualified medical assistance for any physical or mental ailment you or your child have.
The Instructor providing the course does not diagnose, prescribe or treat any physical or mental illness. Nor do they provide parenting advice. Nothing said in the course of the classes should be construed as such.
All activities shown in the course are optional. You should not have to do anything that you or your baby is uncomfortable with, and you can sit out any activities you don’t want to do.
Your details will not be shared with any other person, unless agreed by you.
The responsibility of the instructor is to teach, revise and check massage strokes done by the parents & carers to a baby while in the class and finishes once the baby, parents & careers leave the premises.
By participating in this course:
You agree that you have either consulted your child’s doctor prior to participation OR that you are participating in the class by your own choice and under your own risk.
You agree to indemnify the Instructor and the International Association of Infant Massage Australia, and agree to be responsible for seeking professional advice for yourself and your child for any concern you have.
You agree that is your responsibility to provide a safe and comfortable massage to baby at any times.
Payments & Refunds
No place is fully guaranteed unless a deposit or full payment of the term fees is made.
Any refund for classes (services) is discretionary. Once classes have started it is not normal to offer any refund.
Zzleep my baby forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc)
Zzleep my baby is under no obligation to refund your money in the event that you are unable to attend part of or the entire course. If you miss a class no refund can be given but if possible we will offer you a makeup class upon request.
If a class is cancelled by Zzleep my baby a suitable alternative will be provided and if this is not possible then a refund for the missed class will be given.
If you need to change/attend different class we will do our best to accommodate you, but unfortunately we cannot guarantee this.
Except in exceptional circumstances (which Zzleep my baby will determine at its sole discretion) we regret that, once the course has started, we cannot issue any refunds or credits.
Zzleep my baby is unable to offer a refund in the event of adverse conditions such as bad weather which prevent you from attending your normal class if it is running.
Courses occasionally have to be cancelled because we’ve had too few bookings. We do all that we can to avoid this, but it’s not possible to run a course if only a few people have applied. If the number of bookings is too low, we’ll wait for some time after the usual closing date before cancelling the course, in case people book late You will, of course, be informed as soon as possible if the course is cancelled. A rescheduled date will be offered, if such date is unacceptable and if no other date can be agreed, then you will be entitled to a refund of the course fees paid but not otherwise.
Personal Data & Media
Should you wish to take photos or videos of your child in class you must get the permission of all other parents of children involved? Photographs or small videos taken at class must be for personal use only unless you get the written consent from Zzleep my baby and the parents involved. Full length videos are not permitted under any circumstances. Zzleep my baby Families are invited to join the secret FB page where photographs may be posted. Unless permission is given by the child’s parent, in writing, no photographs that are not of you may be downloaded at any time.
Zzleep my baby forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc).
Zzleep my baby cannot accept any responsibility for the loss or damage of any personal possessions during or after our classes.
In Zzleep my baby we treat everyone fairly and equally.
If you or your baby suffer from a medical condition that you feel we need to know about please tell us and this will be noted and treated confidentially.
If your child has a medical condition which is contagious please don’t bring them to class during the contagious period. Eg, please don’t bring your child to classes if they have sickness, diarrhoea, chicken pox, impetigo or conjunctivitis. Please follow your doctor’s advice and get the all clear before returning to classes. If you child has had sickness and diarrhoea they must be clear of all symptoms for at least 48 hours before coming to a lesson.
By placing an order for goods and / or services through the web site you warrant that you are legally capable of entering a contractual relationship with Zzleep my baby.
All orders for services and booking classes for babies/children, represent a contractual relationship between the purchaser and Zzleep my baby. All payment for services will be made directly to Zzleep my baby.
All orders for goods e.g. merchandise, represent a contractual relationship between the purchaser and Zzleep my baby. Zzleep my baby will confirm acceptance electronically. All payment for goods will be made directly to Zzleep my baby.
Prices and payment
The price for any goods or services will be as quoted on our web site. All prices for goods are subject to GST. All orders for services are subject to GST if applicable. On confirming a purchase you are also confirming acceptance of the delivery charge which is quoted at the shopping trolley check out.
Please note that all charges are quoted in Australian Dollar. All charges are made via secure payment mechanisms either Pay pal or Credit card. Payment is taken prior to the service being given or the order despatched.
Delivery of goods
All merchandise ordered via our web site that we have in stock will be delivered to the specified delivery address within ten working days of payment being taken. The merchandise offered on our web site is generally available and every effort will be made to check its availability prior to accepting and acknowledging the order.
When this is not possible or for whatever reason the product is not available, Zzleep my baby will either refund any payment taken in full within seven days of establishing that the product is not available or advise when the product is likely to be back in stock. In this case the purchaser has the option to accept the revised delivery schedule or request a refund of payment.
Zzleep my baby adheres to the latest Data Protection Policy. We will not use any information you give us in any way what so-over. We do not compile information on any form of electronic data base. Your data will not be sold on or shared with any third parties.
Gift certificates are non-refundable and cannot be exchanged for cash under any circumstances.
Gift Certificates can only be redeemed by the individual gift certificate holder; however they may be redeemed over multiple appointments. Gift certificates are subject to the cancellation or reschedule policy.
If you have any questions please don’t hesitate to contact us.
Liliana Amaro-Zzleep my baby